The Mirage CTI Data Connector for Salesforce works with almost any PBX - VOIP, on-premise or cloud and MS-Teams. There is no need to change your existing phone provider or to pay expensive connection fees. We offer a native integration into Salesforce Sales and Service Cloud using Open CTI or an integration in Service Cloud Voice. All data is stored in Salesforce and we’re fully GDPR compliant.
See call activity in our Live Agent Status Dashboard
Our dashboard monitors both live agent availability and offers insights into your call traffic. In the hybrid working environment that many businesses have now adopted, being able to see the activity status of agents (on a call, available, in a meeting) is becoming increasingly valuable. See additional data such as call history, including previous and missed calls and caller identification with screen pop-ups
Power Dialer, SMS and more..
The Power Dialer is a great tool to automate and organize calls. It is ideal for Call Centers using group call campaigns, as well as for sales or administration by using personal call campaigns. Automated workflow: document unsuccessful outbound calls or missed calls as an activity. Send SMS with SMS template or via workflow.
ELTON revolutionized our inventory management and asset tracking. It is easy to use, has simplified our processes, and works natively in Salesforce. The ROI on ELTON is high, we've saved hundreds of thousands of dollars.
Western Nelson, Associate Manager - Application Support